Overview
Build essential leadership skills—trust, initiative, communication, collaboration and resilience—to guide teams and clients successfully.
Advisory is about people: earning trust, influencing decisions and guiding teams through change and growth.
- Confidence & initiative
- Decision-making & accountability
- Trust, collaboration & influence
- Communication & conflict management
- Time management & continuous improvement
- Graduates in business/commerce
- New advisors/consultants
- Support staff moving client-facing
- Junior entrepreneurs
Core Competency Areas Covered
Leadership Fundamentals
Styles, ethics and credibility.
- Leadership vs management
- Core styles
- Integrity & ethics
Confidence & Initiative
Act proactively and grow.
- Self-belief toolkit
- Volunteering for responsibilities
- Feedback into growth
Decision & Accountability
Make informed choices.
- Simple frameworks
- Ownership & deadlines
- Solution orientation
Collaboration & Influence
Lead without title.
- Reliability & empathy
- Team motivation
- Influence dynamics
Communication & Conflict
Speak clearly; resolve disputes.
- Active listening & presentation
- Conflict resolution
- Composure under pressure
What Makes This Course Unique?
- Interactive workshops & coaching
- Toolkits for immediate use
- Certificate & peer network
Career Pathways
By completing this program, participants can progress into roles such as:
FAQs
How do I register for an IBASA course?
To register, simply select your preferred course, click “Enrol Now,” and follow the online payment process to your shopping cart. Once your payment is confirmed, IBASA will ensure that you receive an email with your login details and course access instructions. It is important to note that IBASA has contracted with the organisation, Round of Applause to provide the online courses and communication to you will be generated by them.
How long will it take to receive my login details after payment?
After payment confirmation, please allow up to 2 working days for Round of Applause to create your Moodle account and send your login details via email.
Who do I contact if I haven’t received my login details?
If you haven’t received your course access email within 2 working days, please contact IBASA Administration Nthabiseng Sibiya at nthabiseng@ibasa.org.za with your proof of payment and course name.
Where will I access my online course?
All IBASA courses are hosted on the Moodle Learning Platform managed by Round of Applause (Pty) Ltd. You’ll receive a direct link to the Moodle site in your welcome email once your registration is processed.
What payment methods are accepted?
We accept secure online payments via credit/debit card, EFT, and other methods available through our payment gateway. Payment details will appear during the checkout process.
Can I get a refund if I can’t attend or complete a course?
Refunds are subject to IBASA’s Refund and Cancellation Policy. Please review the policy carefully before enrolling or contact us at nthabiseng@ibasa.org.za for assistance.
Are the courses accredited or recognised?
IBASA is registered as a professional body with SAQA (South African Qualifications Association). All courses offered through IBASA are aligned with professional development standards and are endorsed by IBASA. Some courses may carry CPD points or be linked to national or international frameworks — check the course description for details.
How do I become an IBASA member?
To become a member, visit our Membership and Accreditation page and follow the application process provided. Start by completing the application form. Our membership categories include Business Advisors, Principal Business Advisors and Certified Business Advisors.
Can I purchase courses without being an IBASA member?
Yes, non-members can enrol in most courses. However, IBASA members enjoy discounted rates and access to exclusive resources and offerings, so joining as a member is highly recommended.
What should I do if I need technical support once enrolled?
If you experience login or technical issues on Moodle, please start the process by contacting IBASA for support at nthabiseng@ibasa.org.za.
Related products
-
Courses
Intermediate Programme: Customer Management, Billing & Service Quality
R1 900,00 (R2 185,00 inc. VAT) Enrol Now
R1 600,00 (R1 840,00 inc. VAT)

